How refunds work for FindBestStay White Label subscription plans.
This policy covers charges for FindBestStay White Label subscription plans — the Free, Pro, Enterprise and Network plans described on our Plans & Pricing page. It does not cover your own booking wallet — once your account is set up, wallet top-ups, booking charges and any related refunds to your travelers are governed by a separate wallet policy communicated to you within the platform, and are entirely separate from the plan fee covered here.
The Free plan carries no charge. There is nothing to refund.
Pro and Enterprise plans are billed as a single upfront payment for a full year, at the rate shown at checkout at the time you subscribe. Network plan pricing is agreed separately with our sales team and billed on the terms set out in that agreement.
If, after payment, your storefront has not yet been verified and provisioned, you may request a full refund by contacting us within 7 calendar days of your payment date. Once this window has passed, or once your storefront has been provisioned (whichever happens first), this cooling-off refund no longer applies and Section 5 governs instead.
Once your storefront has been verified and provisioned, plan fees already paid are non-refundable, including if you choose to stop using the Service before your paid period ends, downgrade to a lower plan mid-cycle, or your account is suspended or terminated for breach of our Terms & Conditions. This reflects that account setup, verification and infrastructure provisioning work is completed at that point, and is not undone by your later decision to stop using the Service.
You may downgrade your plan at any time. Downgrades take effect at the start of your next billing cycle — you keep your current plan's features until then, and no partial or prorated refund is issued for the unused portion of your current cycle.
Plans do not auto-renew without prior notice — we contact you ahead of your renewal date so you can choose to continue, change plans, or let your subscription lapse to Free. If you do not wish to renew, simply take no action when notified; you will not be charged again. Choosing not to renew does not entitle you to a refund of fees already paid for your current, already-billed period.
If you believe you were charged in error — for example, a duplicate charge for the same billing cycle, or a technical error resulting in an incorrect amount — contact us within 30 days of the charge with your payment reference. Once verified, we will refund the erroneous portion to your original payment method, minus any payment gateway processing charges that were non-refundably incurred on that transaction. Verified refunds are typically processed within 7–10 business days, though your bank or card network may take longer to reflect the credit.
Raising a chargeback or payment dispute with your bank or card network instead of contacting us directly, for a charge that is valid under this policy, may result in immediate suspension of your account pending resolution, and does not waive your obligation to pay any fees legitimately owed under our Terms & Conditions.
Email info@findbeststay.com with your registered company name and payment reference, or reach us directly via Contact Us. We aim to respond to all refund requests within a few business days.
This Refund Policy is governed by the laws of India and forms part of our Terms & Conditions, including its dispute resolution and jurisdiction provisions (courts and arbitration seated at New Delhi).
ATW STAYS (OPC) PRIVATE LIMITED · C-184, Dayanand Colony, Lajpat Nagar 4, New Delhi – 110024, India
